Instructions – Windows

Instructions – Windows

Table of Contents

Introduction

This document provides you with the step-by-step procedure of how to use the Exium Client for Windows.

Setup

Pre-Requisites

Here are some of the minimum requirements for the Exium app to work:

  • OS : Windows 10 Pro
  • RAM : Minimum 4 GB RAM
  • Architecture : x64
 
Installation
Here are the instructions on installing the Exium using the setup exe from the download page.
 
  • Download the installation package.
  • Open the Exium Setup file.
  • It might ask you to give administrator permission.
  • Click on OK.
 
You will get the below window once the installer opens up.
 
 

Now it will ask you to accept terms and conditions. Go through the terms and conditions. If you are OK with it then click on “I Agree” button.

 

It might ask you install a run time if it is missing on your system. Click on OK to allow it to install. It is required for the working of the app.

After the above step the Exium Setup will start installing the required packages on your system. You will be able to see the progress as the packages are being installed.

On successful installation you will get the following window. Shortcut icons for Exium app are added on your Desktop and Start Menu.
 
 
Uninstall
 
There are multiple ways to uninstall the Exium. You can follow any one of them.
 
Uninstalling from Start Menu

Close all the open instance of the app. Run the Uninstall app from Start Menu.

Uninstalling from Apps & Features

Goto Settings->Apps->Apps & Features section. In this list expand Exium and click on Uninstall.

Successful Uninstall

After uninstallation is completed you should get the following screen.

Click on the Close button to finish the uninstallation. Once it is uninstalled, it will remove all the services and delete the Exium folder.

Activation

To use the app you will need to activate using the process selected by the admin of your workspace. Here are some of the ways in which you can activate the app to use our service.

EMAIL ACTIVATION

To use our service your email should be verified. Here are the instructions to activate the app using your email registered with us.

Workspace

Provide the workspace detail provided by your System Administrator for Exium SASE in the workspace textbox in the Email Activation Screen. Once done click on continue button.

Username

Enter the username detail provided by your System Administrator for Exium SASE in the workspace textbox in the Email Activation Screen. Once done click on Next button.

Email Verification

When you click on the next button, an email will be sent to your inbox with a confirmation link. Once you click on the confirmation link the app will be activated and you will be taken to the “Home Screen”

Home Screen

Once you’re are successfully completed your email activation, you will be taken to the app’s Home screen.

Here are some of the features available on the Home Screen.

Connect Button

To get started with the app you can just go ahead and click on the button at the center of the screen. Initially it will be in the OFF state.

Using our Smart Location algorithm, the app will select the best possible server for you and connect to it.

Select a Server

When you click on the Server drop down you will be able to see the above popup. In this popup you will be able to select the server of your choice.

You can also search for the server. It is a very helpful feature as the server list will keep on increasing as we keep on adding new servers across the world.

Map

Exium service app shows you the location of the server you have selected on the map.

The location is shown using a marker.

Duration

Duration shows you for how much time you are connected. When you are not connected then it shows you the duration for how much time you were connected in your recent disconnected session.

Latency

Whenever you tap to toggle to latency option the app will show you the latency of the server you are connected to. When you are not connected then it will show you the current latency of your internet.

Menu

The app has drawer menu in which you get some extra features. These has list of option which can be useful for you.

Logout

You can use this option to logout.

Settings

You can change some of the settings of the app using this option.

Version

You can see the version information and the release notes.

Terms

You can click on this link to check out the Terms and Conditions for using our app.

Privacy

This option will take you to the page which shows our privacy policy.

Company

Using this option, you can know more about Exium as a company.

Email Us

If ever you want to contact us for feedback or any support, you can click on this option in the app left drawer menu. It will open your system’s email client pre-populated with our support emails.

You can also drop us an email to support@exium.net.

Support Ticket

You can raise a support ticket, by clicking on the “Support Ticket” option in the left drawer menu inside the app.

You can also visit the support link below: https://exium.net/help-center/