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Exium Products and Services Privacy Policy

Updated: May 15, 2025


Introduction


Exium (“we,” “us,” or “our”) is committed to protecting the privacy and security of our customers’ data. This Privacy Policy explains how we collect, use, and safeguard personal information when you utilize our unified SASE (Secure Access Service Edge) and XDR (Extended Detection and Response) services (“Services”). By accessing or using our Services, you agree to the terms outlined in this policy.


Information We Collect


When you use our Services, we may collect the following types of information:


  1. Customer Data: Data transmitted through or stored within our Services, including network traffic, logs, configurations, and any content or files passed through the platforms.
  2. Personal Information: Contact details such as names, email addresses, and phone numbers of authorized users and administrators.
  3. Usage Data: Information about how you access and interact with our Services, including device information, IP addresses, access timestamps, and system logs.
  4. Monitoring Data: Security alerts, threat detection events, and activity logs generated during the operation of our services.


How We Use Your Information


We use the information collected to:


  1. Provide, maintain, and improve our Services.
  2. Monitor security, detect threats, and respond to security incidents.
  3. Manage customer accounts and communicate with you regarding your use of the Services.
  4. Comply with legal obligations and enforce our Terms of Service.
  5. Conduct analytics to enhance service functionality and user experience.


Sharing of Information


We do not sell or rent customer data. However, we may share information under the following circumstances:


  1. With Trusted Third Parties: Service providers and partners who assist in delivering our Services, such as cloud infrastructure providers, security vendors, and support services, under strict confidentiality agreements.
  2. Legal Obligations: When required by law, regulation, or legal process, or to protect our rights, prevent fraud, or address security issues.
  3. Customer Authorized Access: Customers and authorized users may access and review security logs, reports, and monitoring data related to their own services.


We may share information with any successor to all or part of our business. We may sell, transfer or otherwise share some or all of its assets, including Personal Information, in connection with a merger, acquisition, reorganization, sale of assets, spin off of assets into a separate business, or similar transaction, or in the event of insolvency or bankruptcy. Should such an event occur, we will use reasonable efforts to direct the transferee to use Personal Information you have provided to us in a manner that is consistent with this Privacy Policy.


Data Security


We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments.


Data Retention


We retain customer data only as long as necessary to provide the Services or to comply with legal obligations. Customers can request data deletion or export, subject to applicable laws.


Your Rights and Choices


Depending on your jurisdiction, you may have rights related to your personal information, including access, correction, or deletion. To exercise these rights or inquire about your data, please contact us at: privacy@exium.net.


International Data Transfers


Our services operate globally; therefore, customer data may be transferred to and maintained on servers outside your country. When doing so, we comply with applicable regional data protection laws and standards, such as the General Data Protection Regulation (GDPR) in the European Union. We implement appropriate safeguards to ensure that your data remains protected in accordance with this Privacy Policy and relevant legal requirements.


Changes to This Privacy Policy


We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Changes will be posted on our website with an updated effective date.


Contact Us


If you have any questions about this Privacy Policy or our data practices, please contact us at: privacy@exium.net